Who you pay
Paid Pro plans are sold by Paddle. Paddle is the merchant of record and processes the payment. You pay Paddle, using Visa, Mastercard, American Express, or PayPal. We do not charge your card ourselves, and we do not refund a card or PayPal payment ourselves. Paddle does.
Paddle's buyer terms apply to the payment, including Paddle's refund policy. You can also manage an order at paddle.net.
The legal entity name, postal address, and governing law for the Algenius business are not published on this page yet. For a billing question, email contact@algenius.app.
The free trial
Pro includes a 14 day free trial of Pro features. You start it from the Account area in the desktop app on Windows or Linux. The trial is not a charge. There is nothing to refund until a payment is taken. Cancel before the trial ends if you do not want that first payment.
Refund window
You can ask for a refund within 14 days of a charge. Each renewal is its own charge, and the 14 days run from that charge. This window is separate from the 14 day free trial.
Inside the window we ask Paddle to refund the amount you paid for that charge. We may refund only part of a charge when that fits the case, such as a billing mistake. Paddle can also approve, reduce, or refuse a refund under its own buyer terms, including when you ask Paddle directly.
After 14 days we still ask Paddle to refund when the law requires it, or when there is a clear billing error. A refund outside the window is not guaranteed.
How to ask for a refund
Any one of these is enough:
- Use the link in the Paddle receipt email.
- Open order support at paddle.net.
- Email contact@algenius.app or support@algenius.app. Include the email on your Algenius account and the date of the charge.
If you write to us, we pass the request to Paddle. We cannot credit a card from our side. After Paddle approves a refund, a card refund often takes a few working days, and PayPal is often sooner. Your bank or PayPal sets the final time.
Cancellations
You can cancel at any time from the Account area in the app, or from the subscription tools in the Paddle receipt. Cancellation stops future charges. You keep access until the end of the period you already paid for. Cancellation on its own does not refund that period. If you also want the money back, ask for a refund and be inside the 14 day window above.
You can move between monthly and annual billing. If you move to a lower plan, Pro stays in place until the end of the current paid period.
Creator discounts and creator commission
If a creator discount applied, you already paid the discounted price. A refund returns that amount. It does not pay the discount out again as extra cash. A creator code is stored once on an account. A refund does not issue a second code, and it does not let another discount stack on a later payment.
If we refund a payment that earned a creator commission, that commission is cancelled. If it was already paid to the creator, it is subtracted from a later payout. This does not change the amount refunded to you.
Contact
Billing and refunds: contact@algenius.app or support@algenius.app.
These terms sit with our Terms of Service and Privacy Policy.